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Tennant Company |
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Back to Vendor Appraisal Main Menu 'In our relationships with our suppliers, we expect to improve our communications, not only in the area of quality management but through all aspects of our business association' The works of Hale et all (1987) discuss the Tennant Company model in more depth.
ON-SITE ASSESSMENT - This was carried out through the purchasing and quality sections of the business, looking at different suppliers in terms of size, scope of production, product failure rates, delivery rates, etc, to determine suitability to supply. SUPPLIER MANAGEMENT CONFERENCE - This is where senior management from both the buying and supplying organisations meet to discuss the contract. MUTUAL UNDERSTANDING - All the requirements for both parties are clearly understood. In essence the supplier must deliver a high quality product on time in return for the buyer paying promptly for the goods. CORRECTIVE ACTION - In essence a customer returns/queries process where the supplier must respond to any product defects quickly with honest information. RELIABILITY - The supplied product must be of a reliable nature fit for the purpose of it's intended use. INCOMING PARTS - The Tennant model does actually look at incoming parts in terms of a measured record of (a) delivery, (b) parts rejected at receipt inspection, (c) parts rejected during the manufacturing process. The logic behind the Tennant company system was to develop a system to assess supplier performance, the system developed a three tier rating system with (a) Qualified - The highest level, (b) Conditionally Qualified - Medium performance where supplier are given certain targets for improvements, (c) Unqualified - The lowest status, where if over a period of time the supplier fails to meet targets, they should be rejected. Back to Vendor Appraisal Main Menu |
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