TITLE |
AUTHOR |
PUBLISHER |
'Quality
is Free' |
Philip
B Crosby |
McGraw-Hill
(1979) |
'Operations
Management - Design, Planning & Control for Manufacturing Services' |
James
B Dilworth |
Mcgraw
Hill (1992) |
'Total
Quality Control' |
A V
Feigenbaum |
Mcgraw
Hill 3Rd Edition (1983) |
'Customer
Satisfaction Through Quality' |
John H Wellemin |
Chartwell-Bratt
(Publishing & Training) Ltd (1990) |
'The
Chain of Quality' |
J M Groocock |
John
Wiley & Sons Inc (1986) |
'Managing
Quality - The Strategic Competitive Edge' |
David A
Garvin |
Free
Press (1988) |
'Becoming
the Best' |
Barry
Popplewell & Alan Wildsmith |
2nd
Edition, Gower (1990) |
'A
Practical Approach to Quality Control' |
R H
Caplen |
5th
Edition Century Hutchinson Limited (1988) |
'Commit
to Quality' |
Patrick
L Townsend & Joan E Gebhardt |
John
Wiley & Sons (1990) |
'Total
Quality Management - Parts 1+2: BS57850' |
The
British Standards Institute |
Bsi
(1992) |